Emergency Operational Support Technician

Location:High Wycombe
Salary:£23000 - £25000 Per Annum
Benefits:Shift work
Start Date:asap
Job Ref: MAEL14763
Posted: 11/01/2018

Job Description

Our client is a leader in global school expeditions and requires an outstanding Emergency Operational Support Technician, on a permanent contract starting immediately.

Are you able to work 12 hours shifts, across a shift rota which will include days and nights?

Based in High Wycombe, this department focuses on safety and logistics for the expeditions. Working in their 24/7 Operations Centre, you will be the main support and contact for their Expedition Leaders with any requirements they have, from emergency rescue through to assisting with communications in isolated areas.

You will be on the frontline and first port of call responding to our customers when they call into the Operations Centre seeking assistance.

Main Responsibilities will be:

  • Assist in the initial handling of any incoming communication to the Operations Centre under the supervision of the OST.
  • Report to management on any Major incidents, or report on another issue which may be detrimental to our Clients brand.
  • Provide professional customer service to personnel on the ground and other stakeholders at home under the supervision of the OST
  • Ensure Smooth hand over to incoming and outgoing team members
  • Correctly and consistently input and log all incidents onto the system
  • Assist the Operational Support Manager in general projects and Health and safety on “as and when” basis.

What you will need to be considered:

  • Strong organisational and time management skills
  • Must have a quick typing speed and good listening skills for accurate recording of information
  • Excellent communication skills
  • Quick thinking
  • Empathy towards our Clients ethos.

Other Skills which would be desired:

Experience or background from either emergency services or working within operation room environment, Call centre or environment where you have demonstrated typing at speed .

So, if this sounds like the challenge you have been waiting for apply now!

For more information please visit http://www.smartgroup.co.uk